Clinic Manager

Responsibility :

One of your key responsibilities is to focus on customer conversion and retention. Here are some strategies and actions you can take to achieve these goals:

Understand Your Customers: Develop a deep understanding of your target audience and their needs. Conduct market research, collect customer feedback, and analyze data to gain insights into their preferences, pain points, and buying behavior.

Create a Positive Customer Experience: Ensure that every interaction with your business is positive and memorable. Train your staff to provide excellent customer service, be responsive to inquiries and concerns, and go the extra mile to exceed customer expectations.

Offer Personalized Solutions: Tailor your products or services to meet the specific needs of your customers. Offer customization options, personalized recommendations, or exclusive deals to make them feel valued and understood.

Build Strong Relationships: Cultivate strong relationships with your customers by maintaining regular communication. Use email marketing, social media, and other channels to share relevant information, updates, and special offers. Consider implementing a customer relationship management (CRM) system to track interactions and stay organized.

Provide Ongoing Support: Offer after-sales support to ensure customer satisfaction and address any issues that may arise. Implement a customer support system that allows customers to reach out easily, whether through phone, email, or live chat.

Reward Loyalty: Implement a loyalty program to reward customers for their repeat business. Offer incentives such as discounts, exclusive promotions, or freebies to encourage them to continue choosing your brand.

Benefits: Performance bonus & Monthly incentives

Benefits: Provident Fund

Schedule: Day shift

Experience: 1 year (Preferred)