Clinic Manager

Job Title: Clinic Manager

Location: Vasant Vihar, New Delhi

Experience Required: 3-5 years

Job Overview:

We are seeking an experienced and proactive Clinic Manager to oversee the daily operations of our skin clinic. The successful candidate will play a pivotal role in ensuring the clinic runs efficiently, providing high-quality patient care, and supporting a positive, well-organized work environment. This individual will manage key administrative tasks, coordinate with medical professionals, and optimize clinic resources for smooth and effective functioning.

Key Responsibilities:

Appointment & Patient Flow Management:

Oversee scheduling, manage patient appointments, and ensure an organized flow of clinic activities to minimize wait times and enhance the patient experience.

Doctor's Schedule Coordination:

Maintain and update the doctors calendar, ensuring appointments, consultations, and procedures are efficiently managed with timely communication and necessary adjustments.

Patient Experience & Relations:

Serve as the first point of contact for patients, addressing queries, providing clinic information, and maintaining high standards of customer service to ensure a welcoming and professional atmosphere.

Inventory & Resource Management:

Manage clinic supplies and equipment, ensuring necessary stock levels and timely reordering to avoid any disruptions in service.

Record Keeping & Documentation:

Maintain accurate, up-to-date patient records, billing details, and clinic documentation, ensuring confidentiality and compliance with healthcare regulations.

Staff Coordination & Supervision:

Coordinate the efforts of support staff, ensuring tasks are delegated effectively and the clinic operates seamlessly on a day-to-day basis.

Administrative Tasks:

Handle general administrative duties, including answering calls, responding to emails, and ensuring the clinic is always well-maintained and presentable.

Vendor & Supplier Liaison:

Build and manage relationships with external vendors and suppliers to ensure clinic maintenance, equipment servicing, and procurement of necessary resources.

Compliance & Reporting:

Ensure the clinic adheres to all health regulations, legal requirements, and internal protocols. Prepare reports and performance metrics for management to assess clinic operations.

Qualifications & Skills:

Experience: Proven experience in an administrative or clinic management role, preferably in a healthcare, dermatology, or wellness setting.

Organizational Abilities: Strong skills in organization, multitasking, and time management, with an eye for detail.

Communication Skills: Excellent interpersonal and communication abilities to handle patient queries and coordinate with staff and doctors.

Technology Proficiency: Proficient in MS Office and clinic management software for scheduling, record-keeping, and reporting.

Problem-Solving: Ability to handle challenges in a fast-paced clinical environment with professionalism and tact.

Education:

Bachelors degree in business administration, Healthcare Management, or a related field is preferred.