Key Responsibilities
Team Leadership and Development
Lead and mentor a team of client support specialists, providing guidance, coaching, and
support to foster their professional growth and development.
Establish clear performance expectations and goals for team members and conduct regular
performance reviews to assess progress and provide feedback.
Promote a positive and collaborative team culture that values diversity, inclusion, and
continuous learning.
Client Relationship Management
Serve as the primary point of contact for key clients, building strong relationships and
understanding their unique needs, challenges, and objectives.
Proactively engage with clients to address inquiries, resolve issues, and ensure their
satisfaction with our products and services.
Act as an advocate for clients within DataBP, communicating their feedback and
requirements to relevant stakeholders and driving initiatives to enhance their experience.
Operational Excellence
Oversee the day-to-day operations of the client support team, ensuring efficient workflow
management, timely response to client inquiries, and adherence to service level agreements
(SLAs).
Monitor support metrics and key performance indicators (KPIs) to track team performance,
identify trends, and implement strategies for continuous improvement.
Collaborate with cross-functional teams, including product development and quality
assurance, to address systemic issues and drive product enhancements based on client
feedback.
Service Provider Relationship Management
Manage the relationship with our service provider in Chennai, India, including contract
negotiations, performance monitoring, and escalation management.
Job Type: Permanent
Pay: 50,
- 00 - 100,000.00 per month
Schedule: - Day shift
Experience:
- total: 5 years (Required)
Work Location: In person
