Client Interaction: Provide professional and timely assistance to clients through various communication channels, such as phone, email, or live chat, addressing their questions and concerns effectively.
Issue Resolution: Investigate and resolve client issues, ensuring that problems are handled efficiently and to the clients satisfaction. Escalate complex issues when necessary.
Record Keeping: Maintain accurate and detailed records of client interactions, including inquiries, comments, and complaints. Update client profiles with relevant information.
Product Knowledge: Stay informed about company products, services, and policies to provide accurate information and guidance to clients. Continuously update your product knowledge.
Feedback and Improvement: Gather and document client feedback and identify trends in client concerns. Provide suggestions for process improvements and enhancements to enhance the overall customer experience.
Documentation and Reporting: Create and maintain documentation of common client queries and solutions. Generate reports on support activities and metrics to evaluate performance and identify areas for improvement.
Experience Requirement
Better Communication Skills - Should be able to communicate effectively with internal as well as customers.
Candidate should be willing to work in shifts (IST / EMEA / US or as per business requirement)
