Job Description
The Hotels Network is an award-winning technology company providing innovative software (B2B SaaS) for the hospitality industry. Since day one, we've worked hard to bring together an awesome team with deep expertise in hospitality, product design and consumer marketing
United by the mission to help hotel brands increase direct bookings, we build pioneering technology that enables any hotel to optimize their guests booking experience and regain their fair share of online revenue. We believe in what we do. As do thousands of hotels around the globe
Based at our headquarters in Barcelona as well as in other strategic locations around the globe, The Hotels Network team is made up of over 140 people from 35 different nationalities. To fuel our continued rapid growth, we are looking for a Client Success Specialist for India & APAC to join our team
Please note that this is a 100% remote role on a contractor basis (fixed salary + bonus). Responsibilities. Account Management: set up, onboarding, proactive follow-up and nurture relationship with current clients in the APAC Market
Ensure excellent coordination with the Sales Managers to ensure an accurate service to clients from prospect to experienced clients
Analysis and suggestion of new initiatives for hotels to help improve direct bookings
Monitor hotel results and data tracking to help hotels take better decisions
Receive and process client feedback to improve the product
Agile coordination with technical team and colleagues to improve shared knowledge, and facilitate efficiencies
Regular involvement with the team meetings and team projects to bring and share good practices with all team members
Most importantly, always ensure a high level of Client Success that will delight hoteliers around India and APAC
Requirements. At least 1-2 years of experience in Customer Success / Account Management
A proficient level of Hindi and English will be highly valued
To work remotely preferably from Thailand or any other APAC market
Experience with hospitality software will make you the perfect candidate
Strong tech knowledge / Eager to learn about software
Data analysis skills: Be able to analyze data to track customer progress and identify areas for improvement
To work full time on a contractor basis
Soft Skills:. Excellent communications and presentations skills
Problem-solving skills
Customer-focused
Able to work with a high degree of autonomy
Hands-on attitude and sense of initiative
Fun to work with
Desire to work in a team-based, fast-pace, international environment where you will need to embrace different cultures, nationalities and languages
We offer:. Full time collaboration agreement on a contractor basis with a fixed compensation
International environment with over 35 nationalities
100% remote role with a healthy work life balance and flexible working hours
Have a real impact on a fast-growing innovative technology company
Continuous internal and external training
*THN is a harassment-free, supportive and safe environment to ensure the healthiest and friendliest professional experience fostering diversity at all levels
