Client Success Associate

• Excellent verbal communications skills.

• Strong presentation skills.

• Ability to multi-task, prioritize and manage time effectively.

• Comfortable making calls and communicate with customers.

• Knowledge in basic computer, internet, office and related web applications.

• Excellent Convincing Skill.

• Ability to handle multiple tasks simultaneously in an organized way.

• Proven customer support experience or experience as a client service representative.

• Familiarity with CRM systems and practices.

• Customer orientation and ability to adapt/respond.

Roles Responsibilities:

• Provide accurate, valid and complete information by using the right methods/tools.

• Meet personal/customer service team sales targets and call handling quotas.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

• Keep records of customer interactions, process customer accounts and file documents.

• Follow communication procedures, guidelines and policies.

• Take the extra mile to engage customers.

• Responding in a timely manner to service issues and requests.

• Setting up new accounts / clients.

• Managing incoming calls and customer service inquiries.

• Identifying and assessing customers needs to achieve satisfaction.

• Providing ehrms software support to the clients.

• coordinating with IT project coordinator development team.