About The Role
Grade Level (for internal use):
07
The Team
We are looking to fill two client support analyst roles on our global BRS&T client success team in Gurgaon, India. Successful candidates will join our global client success team. Our team is responsible for answering client questions and partnering with our development teams to resolve issues on our suite of products. Ours is a dynamic multicultural team with team members in HK, Malaysia, London, NY, Boulder, and Raleigh.
Working in US hours 7:00 PM to 4:00 AM IST
Should be open to work for 4 days of week + 1 day of weekend
The Impact
Client Support Analysts interact with our clients via email and phone conversations daily. This role is vital to keeping our clients happy and creating a strong rapport with our clients. This role requires strong communication and interpersonal skills. S&P Global is a client centric organization and we take great pride in the exceptional client service that our team provides.
What's In It For You
- This role offers growth opportunities. Our team will provide financial services training as well as training specific to our suite of products. We will train you on best practices for successful client management as well. Our team takes career development seriously and will look to support you as you grow within our team
- The successful candidate will have an opportunity to work with the world's largest banks and other financial institutions
Responsibilities
- Resolving clients inbound queries
- Providing client training
- Support sales with client demos
- Performing software testing
- Liaising between clients and product teams (providing feedback)
- Documenting client interactions via Salesforce
- Escalating urgent Issues and managing Client Communication
What We're Looking For
- Previous client facing experience would be helpful
- Excellent written and verbal communication skills
- Good problem-solving skills with basic understanding of software products
- Confident, friendly, and professional
- Empathetic and capable of establishing rapport with clients
- Mastery of MS Office tools (Outlook, Teams, Excel, etc.)
- Ability to multi-task & work in fast paced environment
- Experience/Knowledge in Capital Markets is added advantage
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.
What's In It For You
Our Purpose
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People
We're more than 35,000 strong worldwideso we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of
integrity in all we do, bring a spirit of
discovery to our work, and collaborate in close
partnership with each other and our customers to achieve shared goals.
Benefits
We take care of you, so you can take care of business. We care about our people. That's why we provide everything youand your careerneed to thrive at S&P Global.
Our Benefits Include
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Diversity, Equity, And Inclusion At S&P Global
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:[Confidential Information]and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdfdescribes discrimination protections under federal law.
20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
Job ID: 302554
Posted On: 2024-06-12
Location: Gurgaon, Haryana, India
