Client Success Advisor, Hospitality Cloud

Cvent is a leading meetings, events, and hospitality technology provider with more than 4,700 employees and nearly 21,000 customers worldwide, including 80% of the Fortune 100 companies, in more than 100 countries. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.

The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.

Cvent is an exciting, fast-growing tech company that provides industry-leading software to hospitality and event professionals around the world. Our suite of products and services ranging from a venue sourcing network, group reservation application, event registration, virtual event technology, mobile apps and so much more have positioned us a major player in theestimated $565 billion global meetings and events industry.

We are looking for a Client Success Advisor to join our dynamic, close-knit Client Services department. This is a great opportunity to build a career at a company that is transforming its industry.

About the role:

Client Success Advisors serve as our clients primary point of contact focusing on product adoption related work. In this role, you will be responsible for a portfolio of customers to ensure they are able to maximize the benefits of Cvent products leading to revenue retention. You are expected to spend 60% of your time in client-facing work with the expectation of contributing to internal special projects related to the job.

The ideal candidate should be extremely motivated and enthusiastic about seeing clients succeed through use of our products. Candidates should be able to thrive in a fast-paced, fun work environment while striving to be top performer. We are looking for someone who is excited about having an impact on a successful, growing company known for unmatched technology and best-in-class service.

• Serve as post-onboarding contact to Cvent's hotel property and/or hotel chain clients in North America for all Hospitality Cloud Group Business products (Cvent Supplier Network, Passkey, Event Diagramming, Supplier Analytics)
• Use product knowledge and data analysis to lead success review meetings with client's key strategic stakeholders.
• Consult with key stakeholders and users to develop goal-based success plans that will drive improved product usage while seeking opportunity to upsell additional products.
• Work with internal cross-functional teams to problem solve and execute success plans that increase adoption and lead to client retention.
• Collaborate with sales for renewal strategies and priorities while supporting renewal efforts.
• Prepare and deliver data-based client success stories to marketing team and promote client advocacy programs.
• Retain and grow knowledge of all hospitality products to effectively monitor client's success and areas of opportunity.
• Contribute to internal projects that improve processes and effectiveness of the role.
• Work Monday through Friday in East Coast and APAC time zone available
• Hybrid work environment with in-office days required.

• Bachelor's degree with strong academic credentials
• Minimum 3 years professional work experience, related to hospitality and/or hotel software industries.
• Strong business acumen, ethics, and high integrity
• Comfortable using general office software applications; sales automation products such as Salesforce.com and web collaboration tools such as Zoom.
• High aptitude for learning software
• Persuasive communication (written, verbal) and presentation skills. Secondary language a plus.
• Excel at developing strong working relationships.
• Must be articulate, organized, detail-oriented, and can multi-task in a dynamic, fast-changing entrepreneurial environment.
• Working knowledge of Microsoft Office suite, particularly Microsoft PowerPoint and Microsoft Excel