Client Servicing Specialist

Key Responsibilities

Client Servicing: Act as one of the primary points of contact for client. Build and nurture

strong professional relationships with clients to gain a deep understanding of their

objectives and requirements.

Client Satisfaction: Proactively measure and evaluate client satisfaction levels. Implement

strategies to continually improve client experience and exceed expectations.

Partner Relationship Management: Build relationship with the partners to ensure that

their needs are met by effective communication, problem-solving and prompt responses.

Communication: Demonstrate exceptional communication skills in all interactions with

clients and internal stakeholders. Provide regular project updates, progress reports, and

any potential roadblocks to relevant parties to ensure transparency and alignment.

Time Management: Efficiently manage multiple projects simultaneously, prioritising tasks

and resources to meet deadlines and deliver high-quality results.

Quality Assurance: Ensure all project deliverables meet the company's quality standards

and align with the client's expectations. Articulating brand requirements and

communicating the same to the relevant stakeholders.

Qualifications:

Proven experience in Client Services.

Excellent communication and time management.

Prior agency experience and working with a huge brand is a plus.