We are seeking an experienced Client Servicing Manager to join our team & manage our key accounts. The person will be responsible for understanding the client's business goals and coordinating with agency resources to ensure the successful completion of client deliverables. The person should have knowledge of the delivery of 360 Digital Marketing. The candidate should be able to maintain strong relationships between clients & agency teams.
Key Responsibilities
- Client Management & Satisfaction:
- Managing the project as a whole including meeting deadlines and the set KPIs for the client assigned to you and ensuring that the monthly client targets are met.
- Understand clients objectives & brief the team about the same.
- Help the team in planning & strategizing the campaigns as per clients expectations.
- Ensure that the planned campaigns are implemented timely.
- Understand the team's requirements for the execution of the campaigns and facilitate the availability of the same.
- Measure & analyze the implemented campaigns.
- Manage and update our internal dashboard to share daily/weekly/monthly data with the client.
- Gather feedback from the customers and share it with the internal team to improve our offerings.
- Client Retention & Upselling
- Identify gaps within the client-agency process and solve them to retain the client.
- Collaborate with media managers to achieve better results.
- Closely work with the Growth team to upsell other services to our clients.
- Constantly gathering feedback from the client and discussing internally to conclude what new services we can offer.
- Team Management & Training
- Identify knowledge gaps within the team and develop a plan to fulfil them.
- Recruit account executives, set objectives, train and coach, and monitor performance ensuring assigned tasks and responsibilities are fulfilled.
Skills & Qualifications
- 4 -6 years of relevant experience in an agency
- Working knowledge of digital marketing concepts tools & trends.
- Excellent communication, interpersonal, and organizational skills.
- Superb leadership ability.
- Working knowledge of Microsoft Office/Google Sheets.
- Prior digital marketing agency experience will be preferred
