Client Servicing Manager

Company Description

Inbox Matters Digital is a digital marketing agency located in New Delhi. We provide a complete programmatic solution with online advertisement on different platforms like website traffic, ad-agency, live streaming, content marketing, email & SMS marketing along with Social media Management. Our strategic approach helps our clients meet a variety of organizational goals.

Role Description

This is a full-time on-site role for a Client Servicing Manager. The Client Servicing Manager will be responsible for managing client services, client relations, and ensuring customer satisfaction. They will also be responsible for communication and providing excellent customer service on a day-to-day basis.

Service the marketing & communication needs of the existing clients

Build key customer relationships, identify business opportunities, negotiate and close business deals.

Grow and retain existing accounts by presenting new solutions and services to clients.

Build relationship with top spending clients and facilitate Co.s participation in the various media pitches.

Plan preparation inputs and work with team to develop proposals that meets the campaign objectives

Knowledge of social media practices as well

Create and maintain a comprehensive company presence

Update company accounts with relevant and topical content

Identify relevant opportunities of cross selling

Conduct market research to identify relevant opportunities

Qualifications

• Client Services, Client Relations, and Customer Satisfaction skills
• Excellent communication and customer service skills
• Ability to manage multiple client accounts simultaneously
• Experience in the digital marketing industry
• Proven track record of successfully managing client relationships
• Strong problem-solving and decision-making abilities
• Bachelor's degree in Marketing, Business Administration, or related field