Client Servicing Manager

About Dentsu India:

Awarded the Oscars of the advertising world, The Cannes Global Agency of the Year 2022 (a first for India!) Dentsu International comprises of five leadership brands - Carat, dentsu X, iProspect, Dentsu Creative and Merkle, each supported by its specialist divisions and scaled services. With best-in-class services and solutions in Media, Customer Experience Management (CXM), and Creative, Dentsu International operates in over 145 markets worldwide with more than 66,000 dedicated talented employees working together to reach the never before!

Part of dentsu International, dentsu India helps some of the biggest & most interesting brands who are our clients everyday to win, keep and grow their best customers and achieve meaningful progress for their businesses. With best-in-class services and solutions in Media, CXM (Customer Experience Management) and Creative, Dentsu India is the 2nd biggest Advertising agency network in India while Dentsu international is the 5th largest in the world.

In good times and bad, we partner with brands to achieve meaningful progress as we are a force for good & for meaningful growth. Our teams of optimists, entrepreneurs and first-movers coalesce around the needs of our clients, unlocking unique possibilities for sustainable value and lasting change.

Learn more at:

https://www.dentsucreative.com/

https://www.dentsu.com/sg/en/careers

Role Summary:

Brand within Dentsu International: Dentsu Creative

Job Title: Manager - Client Servicing (Digital)

Location: Richmond Road, Bengaluru

Experience: From 4 to 6 years of account management/ client servicing experience in integrated ad agencies, mainstream advertising, new media, marketing, creative, branding, digital marketing agencies, or similar roles within mainline or digital agencies. (Experience in client servicing from other industries will not be considered for this position)

Key Accountabilities

• Liaising with and acting as the link between the client and the agency, by maintaining a regular communication channel.
• Collaborate with internal teams, including creative, media, and digital, to develop and execute integrated marketing campaigns.
• Discussing with clients to understand their requirements and communicating the same to the team.
• Working with the team to conceptualize a campaign that meets the client's brief.
• Presenting campaign ideas and budgets to the client.
• Conducting survey/research for Brand building and brand Promotions.
• Ensuring that communication flows effectively within the agency team working on the account.
• Presenting creative work to clients for approval/modification.
• Managing budgets and campaign costs.
• Prepare and present campaign reports, analyzing data and providing insights to clients.
• Monitoring the effectiveness of campaigns and taking necessary steps to optimize them.
• Assist in creating pitches, along with the creative team.
• Play the role of collaborator in the team that works on a particular account.
• Build long-term relationships with clients.

Professional Skills:

• Bachelor's degree in Advertising, Marketing, or a related field. Master's degree is a plus.
• Proven experience in account management within a mainline agency or advertising environment.
• Strong project management abilities, with the capacity to handle multiple campaigns and deadlines concurrently.
• Solid understanding of digital marketing strategies and campaign execution.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
• Ability to collaborate effectively at all levels and functions.
• Strong client-service orientation.
• Ability to manage projects to successful completion, multi-task, and work within tight deadlines.

To apply, pls apply here as well as send us your updated CV mentioning the below details to [Confidential Information] (so we are able to process your candidature faster):

Email subject: Ref: LinkedIn Manager - Client Servicing (Digital) with Dentsu Creative, Bengaluru

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Please attach your CV.

We thank you for sending us your profile & details for this role. If your profile gets shortlisted for roles with us, we look forward to a conversation with you to learn about more of what makes you awesome!

Working with us

By joining Dentsu Creative, you will be part of a creative network, delivering ideas that are brought alive in new ways. Along the way, you will team up with inspiring people worldwide and become part of a truly inclusive culture where everyone is given the opportunity to thrive and create the best work of their careers, always learning and always listening to shape ideas, create culture and change behaviour. By bringing together the capabilities, experience and relationships of our collective experts, the opportunities for personal growth and development are endless.

Our Values

We believe our work can only resonate in the modern world if the people behind it reflect the modern work. We can only be truly relevant when we create a truly inclusive culture where everyone can thrive. That means we are tough on the work but gentle with each other. We lead with empathy and are always listening and always learning. We support each other, we cheer for each other, we win together. We celebrate difference as the only way to make the work that makes a difference.

Next Steps

Sound exactly like the sort of role for you Apply now!