Client Servicing

Client services managers connect an agency's creative efforts with advertisers needs, from leading a first meeting on a new account to researching media outlets for a campaign. They maintain relationships with executives of client businesses, oversee the agency's account team across all disciplines and develop strategies for clients. In short, the client services manager is accountable for all aspects of the delivery of work to the client.

Roles and Responsibilities:

Managing a client's business or portfolio in varying degrees of size,

Servicing different client accounts

Involved in Different client campaign briefing.

Working closely with the creative team.

Client competition mapping for new idea generation.

New pitch Presentation.

Advertisement release in all the media .

All collateral jobs related to Client requirement

Foreseeing opportunities & formulating plans to manage and exploit them to drive/extend the business.

They also review magazine and newspaper articles for new trends several times a day.

Daily responsibilities involve maintaining and growing client relationships.

A brainstorming session for a client who wants to increase sales in a specific category might be on the agenda

Ability to translate client briefs into specific actionable items

Follow up with internal teams for job delivery as per time lines committed.

Ensure all financials in terms of job estimation, billing and collection happens on time.

Handle the operational job requirements.

Deal with client requests and troubleshoot problems