Client Servicing Executive

Company Overview

At Digital Web King (DWK), we are dedicated to crafting beautifully useful marketing experiences that drive growth and profitability for businesses. Our team of experts is committed to delivering innovative and effective marketing strategies that leverage the latest technologies and trends in the industry.

Job Description

As a Client Servicing Executive, you will serve as the main point of contact for our clients and provide them with excellent customer service. You will understand their needs, offer solutions, and resolve any issues or concerns they may have. Additionally, you will collaborate with internal teams to ensure client satisfaction and coordinate the delivery of services or products.

Responsibilities

• Build and maintain strong relationships with clients
• Understand client needs and offer suitable solutions
• Resolve client issues and concerns in a timely manner
• Collaborate with internal teams to ensure client satisfaction
• Coordinate the delivery of services or products to clients
• Monitor and analyze client performance and make recommendations for improvements
• Prepare regular reports on client activities, sales, and revenue

Qualifications

• Interest in client servicing and customer-facing roles
• Strong communication and interpersonal skills
• Excellent problem-solving and decision-making abilities
• Ability to manage multiple clients and prioritize tasks
• Attention to detail and ability to meet deadlines
• Bachelor's degree in business administration or a related field

Skills

• Customer Service
• Relationship Building
• Problem-Solving
• Communication
• Time Management