Client Servicing Executive

• The primary role involves day-to-day servicing of clients and its need. Responsible for developing a complete understanding of all Communication & digital needs of clients and servicing them. In order to meet the same CS/BD are required to share the briefs internally with the respective teams to ensure qualitative execution with their understanding. In addition CS/BD should be able to build further relationships with the clients to get new or repeat business.

Objective

1. To ensure higher brand affinity for clients with all Communication & digital activities planned

2. To increase ROI for the brand in terms of traffic, leads and transactions

The Key responsibilities will include:

a) Managerial Responsibilities:

Evaluate the client's product and brief the following teams to produce the desired results

1. Relaying brief to the creative team, delivering the same to the client and relaying changes back

to the team in case required

2. Coordinating with the technical team in case any development work is required to be done

3. Managing the social media, SEO and content marketing team to ensure marketing

campaigns are being executed on a daily basis as planned.

b) Operational Responsibilities:

Following are the operational responsibilities of the client-servicing manager:

1. Maintaining relationships with clients and developing strategies for the same.

2. Analyze markets and do industry research to help clients meet their business goals

3. Understand competition and their marketing activities

4. Understanding the brief, brainstorming with the client and developing marketing campaigns in

accordance with the brief

5. Sharing the brief and ideas with the internal team for execution. Overseeing the execution to

ensure a satisfactory output

6. Working closely with the internal team in order to maintain tight execution of the project

brief and identify any potential issues or opportunities related to the project

7. Reviewing all key deliverables like briefs, specifications and their documentation, and creative and marketing activities; before sharing the same with the client for feedback

8. Sharing the executed work with the client for their feedback and relaying changes to the

internal team

9. Sharing the final delivery with the client and managing his expectations of work and time.

10. Sharing activities report on a regular basis with the client

11. Supervising the account finances to generate POs, invoices and collect monies from the client

12. Reporting to Senior, providing regular input on all account activity including status and call reports.

Location- Noida sec 64

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