The Instant Group are hiring!
We are The Instant Group, where work gets smarter for all: employees, businesses, and the planet.
As the world's largest flexible workspace market, we take pride in...
- Providing over 250,000 organisations around the world with office space, coworking memberships, virtual offices, or meeting rooms
- Delivering the latest flex market data and insights
- Offering expert consulting services on portfolio strategy, procurement and sustainability
- Empowering 20,000+ landlord, operator and investor partners to capture flex workspace demand, boosting revenue (up to 30%) and asset efficiency
By seamlessly connecting supply and demand with data-driven solutions, we redefine work, helping businesses thrive worldwide. We shape the next generation of work so that you can achieve your best work life, every day.
Our clients (Prudential, Booking.com, Shell, Jaguar Land Rover, GSK, Hines...) trust our team across virtual and real-life offices globally, from London, Paris and New York, to Hong Kong, Singapore and Sydney.
Join our dynamic organisation, awarded one of the Best Places to Work in Property and continuously featured in the Sunday Times HSBC International Track 200. Build your career where innovation and connectivity meet, where we solve challenges and grasp opportunities together.
The Role
Reporting to the Client Services Director this role is responsible for managing local client relationships and delivery of services to those clients. Within the role you will have full responsibility for any Instant services (as well as hard FM and soft services) delivered to your local clients.
You will require a full understanding of your clients requirements to ensure that solutions are delivered to time, budget & to client satisfaction. You will also be expected to recognise opportunities for selling additional services to clients.
You will integrate seamlessly with the client contacts while still adhering to Instant's values and keeping an eye on the commercial aspects of the contract.
What will you be doing
- Deliver Facilities Management services with exceptional customer service, prioritising top-tier health and safety practices.
- Build and maintain strong relationships with key client contacts to ensure proactive, professional client management.
- Collaborate with team members to successfully implement and sustain Facilities Management contracts and support contract renewals.
- Identify opportunities to offer additional services and facilitate their integration.
- Support the Client Account Team in developing tailored account plans.
- Take responsibility for resolving client escalations related to office issues within your area.
- Work with global, regional, and local teams on client tenders and pitches.
- Provide accurate monthly and quarterly forecasting, reporting, and invoicing using designated software.
- Collaborate with the global Supply Chain team on supplier procurement, mobilisation, and management.
- Oversee on-site delivery of both hard and soft services, including outsourced service providers.
- Ensure compliance with health, safety, and operational policies from both clients and Instant.
- Manage operational budgets effectively.
- Maintain strong working relationships with building landlords as needed.
- Oversee procurement of small items, services, and manage moves and workspace adjustments.
Who are we looking for
- Alignment with our company behaviours: Play To Win, Own Your Outcome, Solve It Together, Help Each Other Grow
- Extensive experience delivering hard and soft Facilities Management solutions, with a strong background in outsourced service delivery.
- Proven skills in client relationship management, account development, and managing service providers with a focus on SLAs/KPIs.
- Proficient in problem-solving, P&L management, and a solid understanding of outsourcing processes, particularly in FM services.
- Key competencies include excellent communication, organisational skills, adaptability, initiative, and a strong grasp of workplace health and safety.
What's in it for you
- Competitive pay scales reviewed annually
- Discretionary annual company bonus
- Private healthcare and life cover
- A focus on connectivity and bigger relationships as part of our workplace experience strategy
- Bespoke training programmes and our bespoke Instant Learning portal
- Reward Gateway (discounts!)
- Wellbeing Centre
- Global Employee Assistance Programme
- Brilliant colleague recognition scheme, with quarterly and annual Let's Celebrate awards (with great prizes!)
- Generous referral scheme
- Laptop / tech provided
At The Instant Group, we prioritise our people and our clients. We are committed to fostering diversity, equality and inclusion, providing equal opportunities in all aspects of employment. Our goal is a workforce that truly reflects society and our customers, creating an environment where every employee feels respected and empowered. When hiring or promoting from within, we see diverse experiences from a variety of backgrounds and welcome all applications regardless of age, gender, race, ethnicity, sexual orientation, religion, disability status or any other dimensions of diversity. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know. We use AI to help us assess applications fairly and objectively.
