Responsibilities:
Project Delivery:
- Manage and oversee the complete lifecycle of client projects, ensuring timely and successful delivery of services according to client needs.
- Coordinate with internal teams such as production, content development, and operations to ensure all deliverables are met as per the agreed timelines and quality standards.
- Regularly monitor project progress and address any issues that may arise during execution.
Client Relationship Management:
- Serve as the primary point of contact for clients, addressing their queries, concerns, and feedback.
- Proactively communicate with clients to provide updates, project status, and manage expectations throughout the project.
- Conduct regular follow-ups to maintain strong client relationships and ensure consistent satisfaction.
Account Growth & Business Development:
- Identify and explore additional business opportunities within existing accounts by understanding client needs and proposing new solutions or services.
- Collaborate with the sales team to up-sell and cross-sell DocTube services.
- Monitor client accounts to ensure profitability and propose strategies for account growth.
Client Retention & Satisfaction:
- Constantly strive to improve the overall client experience by ensuring that clients goals and expectations are met.
- Ensure client feedback is gathered and communicated to relevant teams for continuous improvement.
- Address any issues or escalations promptly, ensuring a resolution that maintains the client's trust.
Reporting & Analysis:
- Prepare reports on project performance, client feedback, and account health for internal review.
- Analyze account performance to identify areas for improvement and optimization.
Required Qualifications
- Bachelor's degree in Business, Marketing, or related field.
- Proven experience of at least 3-5 years in client servicing, account management, or project management, preferably in media, healthcare, or content services.
- Strong communication and interpersonal skills to manage client relationships effectively.
- Ability to manage multiple projects simultaneously with a focus on delivery and results.
- Business acumen with an understanding of identifying and expanding business opportunities.
- High level of organizational skills and attention to detail.
