Headquartered in Singapore, ASCENT Group is an Independent Global Fund Administrator that provides a full range of fund administration services for Alternative funds such as Hedge Funds, Private Equity Funds, Venture Capital, Crypto Funds, VCC, Retail Estate Funds, etc., which include reviewing fund constitutional documents from an operational perspective, help setting up the structure, providing tax and accounting services for the funds including financial preparation and calculation of net asset value. We also provide investor services for the funds that include KYC review, onboarding, calculation of return, and distribution of statements. All books and records are maintained on a robust integrated platform. ASCENT is one of the fastest-growing companies in the fund admin space with 9 offices in APAC and counting.
Client Services Manager
FUNCTIONS
As a core member of our Fund Accounting team, you will be working with some of the industry s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon.
Reporting to the Head of Client Services or equivalent, you will be responsible for:
Client Services Team
- Develop a comprehensive understanding of Ascent business lines and associated product/service propositions and identify opportunities to expand relationships by cross-selling Ascent products/services.
- Understand and communicate clients needs with various Ascent business functions, operational and support teams.
- Ensure quality checks are done before releasing any NAV to the client.
- Lead the client relationship management for fund administration hedge Fund clients.
- Drive strategic communication with clients and negotiate service level agreements (SLA).
- Monitor and manage client SLAs and operational deliverables.
- Understand the industry and regulatory environment and be sensitive to industry change and business trends, identifying new areas of growth.
- Establish professional relationships with clients and other key internal/external parties.
- Drive the integration of new clients and coordination of new launches for existing clients.
- Work in partnership with the Client Services Management team to facilitate presentations to existing and prospective clients.
- Review client profitability & accounts receivables and address negative trends.
- Work closely with the Operations team to identify opportunities for process improvements and system development to minimize operational risk and improve efficiencies.
- Lead operational due diligence reviews and client visits.
- Compile and present reports for Board of Directors meetings, and scorecards for clients.
- Carry out periodic risk assessments and peer reviews of clients.
- Actively maintain client status, commentary, and client updates in internal CRM tools.
- Provide training and supervision to Managers on the Client Services team.
- Assisting in the development of new & existing global client relationships, optimizing service offerings, productivity, and profitability.
Client Services Manager
QUALIFICATIONS
- Degree qualified in Accounting or Finance related area and/or studying for a professional accounting (or comparable) qualification.
- Highly analytical with a keen understanding of business processes, accounting, and allocation systems.
- 5-7 years of relevant experience in the Financial Services and/ or hedge fund industry.
- Should demonstrate leadership experience coupled with superior communication skills.
- Strong proficiency in Microsoft Office (advanced Excel & PowerPoint) and Outlook.
- You have 2+ years of formal people management/ leadership experience.
- Ability to multi-task and effectively manage time.
- Good Management skills, analytical mind, self-initiatives and well-organized.
- Ability to work under pressure in a high-demand environment.
