Communicate with clients to understand their needs and explain product value- Build relationships with clients based on trust and respect
Collaborate with internal departments to ensure that clients needs are fulfilled effectively
- Identify and assess clients needs, expectations, and satisfaction levels
Manage client accounts and coordinate with sales teams to ensure contract renewal- Perform client onboarding and organize regular review meetings
Address clients complaints and ensure their resolution in a timely manner
- Collect and analyze client feedback to drive improvements in products and services
Ensure the timely delivery of products or services to the clients- Keep accurate records of all client interactions within the CRM system
Upsell or cross-sell products and services and achieve business objectives
Job Type: Full-time
Benefits:
Paid sick time
Shift:
Education:- Higher Secondary(12th Pass) (Preferred)
Experience:- total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:
* Hindi (Preferred)
Work Location: In person
