Client Service Officer/CM Admin

Position Overview

Job Title- Client Service Officer/CM Admin

Location- Pune, India

Role Description

Client Implementation is responsible for highly complex client account openings and product set up requests (including new, changing or expanding requirements). Work includes:

• Implementing top-tier solutions for corporate clients and financial institutions Delivering seamless product(s)/service(s) setup and streamlined installation processes in compliance with internal and external policies and regulations
• Monitoring and evaluating product performance and client feedback to generate new product ideas and identify product/service features that need to be changed to meet client needs
• Liaising with other areas of the bank to implement these changes

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Account Opening/Maintenance/closure for various regions in EMEA.
• Prepare and review Tax related -ITRA documentation for Europe markets
• Knowledge of Invoice and billing preparation for clients
• Autobahn implementation and support.
• Client management related admin activities.
• Taking in, examination (HRMP) of client security instructions received via fax, validation of signatures and further processing
• Clarification of unsettled trades pertaining to the client, the counterparty and/or the depository
• Proactive client-specific transmission of information to the client
• Prompt and competent processing of client inquiries via CSS, fax, SWIFT and the telephone
• Prompt and competent clarification of client complaints
• Prompt processing, preparation, forwarding and controlling of client instructions in terms of corporate action instructions under consideration of the deadlines
• Supervision of holdings and instructions in the case of corporate action instructions, including following up on outstanding client instructions and supervising the receipt of missing client instructions
• Processing of rights claims in terms of transactions over the ex-date (RCL)
• Processing of inquiries regarding securities and cash turnover which result out of settlement and capital measures
• Documentation of client communication (Phone call, CSS)
• Supervision and prompt clarification of short positions on the part of the client
• Prompt controlling and release of invoices in (Billing application)
• Identification of the need for client visits, their initiation and where necessary, participation

Your skills and experience

• Account Opening/Maintenance/closure for various regions in EMEA.
• Prepare and review Tax related -ITRA documentation for Europe markets
• Knowledge of Invoice and billing preparation for clients
• Autobahn implementation and support.
• Client management related admin activities.
• Taking in, examination (HRMP) of client security instructions received via fax, validation of signatures and further processing
• Clarification of unsettled trades pertaining to the client, the counterparty and/or the depository
• Proactive client-specific transmission of information to the client
• Prompt and competent processing of client inquiries via CSS, fax, SWIFT and the telephone
• Prompt and competent clarification of client complaints
• Prompt processing, preparation, forwarding and controlling of client instructions in terms of corporate action instructions under consideration of the deadlines
• Supervision of holdings and instructions in the case of corporate action instructions, including following up on outstanding client instructions and supervising the receipt of missing client instructions
• Processing of rights claims in terms of transactions over the ex-date (RCL)
• Processing of inquiries regarding securities and cash turnover which result out of settlement and capital measures
• Documentation of client communication (Phone call, CSS)
• Supervision and prompt clarification of short positions on the part of the client
• Prompt controlling and release of invoices in (Billing application)
• Identification of the need for client visits, their initiation and where necessary, participation

Your skills and experience

• Knowledge of markets and settlement practices across European markets
• Knowledge of securities operation products, such as OTC settlement, CCP and Xetra settlement, auto-borrowing, DMA, etc.
• Knowledge of the client set-up and the service agreements, including knowledge of the respective terms and conditions
• Prompt reaction to client inquiries within the respective deadlines (see best practice guidelines)
• Oral and written fluency in English/German and possibly other languages
• Prompt communication/escalation of extraordinary, difficult and risk-laden client inquiries, as well as complaints
• Preparedness to take on back-up functions
• Cooperation within the team, beyond the team (live an open door policy) and adjoining departments
• Realistic priority-setting under consideration of the total scope of tasks set
• Efficient, structured, independent and autonomous working

How we'll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

We strive for a in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.