Client Service Executive

Job Summary:

The primary role of an Client Services Account Manager will include managing long-term relationships with clients. Handling end-to-end internal & external team coordination to ensure the team provides high-quality deliverables and can work on tight deadlines to meet client expectations.

Job Responsibilities & Accountabilities:

• Establish business partnerships with clients to collaborate, fetch and liaison information and data. Communicate frequently and effectively with all clients and other stakeholders regarding project goals.

Work on the execution of projects and implementations, carry out needs assessments and requirements gathering, managing the projects. Provide regular status updates highlighting changes and exact requirements.

• Identify customer satisfaction issues and demonstrate a proactive, solution-based approach to enhance client satisfaction.

Prioritize and schedule work activities to ensure that established targets are achieved or exceeded; complete, timely reporting post client visits, communicating risks and outcomes to clients. Maintain trackers, reports, and presentations for client interaction.

• Identify, document, and share best practices to improve the overall customer experience and enhance customer understanding.

Required Skills & Personal Attributes:

• Bachelor's degree in communications, advertising, business, information technology, or a related field preferred.

Excellent written and verbal communication skills with proficiency in Excel and PowerPoint are a must.

• Ability to manage and execute multiple projects simultaneously and have strong client relationship skills.

Strong research, analytical and problem-solving skills.

• Ability to handle pressure and meet deadlines while working independently and as part of a team.

2-4 Years of Experience of relevant Experience (Prior experience with agency systems).

• Willing to work from the office location.

Appetite for food, humor, and fun.

Job Location: Jangpura, Delhi (South)

Working Days: Monday - Saturday (weekly offs are 1st & 3rd Saturdays & Sundays)

Work Timings: 10:30 AM- 07:30 PM

• How to Apply:

• Please send us the following details at [Confidential Information]

• With a subject line - Client Services Account Manager- Your Name

• Updated Resume -
  

• Current/Last CTC -
  

• Expected CTC -
  

• Notice Period -
  

• Open to Work From Office (South Delhi, Jangpura Location) -
  

• COVID-19 Vaccination Status -
  

  Company Information:

  
  Website: http://www.thehustlercollective.com
  
  Contact Person: Vaishali J Arora
  
  Designation: Manager- Human Resources
  
  Phone Number: 8744840954
  
  Email: [HIDDEN TEXT]
  
  Job Type: Full-time
  
  Pay: 20,000.00 - 70,000.00 per month
  
  Supplemental pay types:
• Yearly bonus

Ability to commute/relocate:

• New Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Current Salary

Expected Salary

• Notice Period

Experience:

• Digital marketing: 1 year (Preferred)

* client servicing: 2 years (Preferred)