Client Service Associate

1. Manage the needs of our existing pool of clients
2. Learn and understand the different products and solutions available
3. Keep up to date on market trends and share the latest developments with clients
4. Engage clients to assist them with their enquiry and propose customized solutions
5. Prepare proposals and present to clients when required
6. Liaise and coordinate with clients with their paperwork
7. Serve as an intermediary between the company and existing and newly onboarded clients.
8. Provide after-sales services over personal meetings, emails, phone calls and WhatsApp
9. Build and maintain long-term relationships with clients
10. Introduce clients to a wide range of products based on their suitability
11. Ensure call reports and documentation
12. Achieve client relationship targets, reporting and KPIs set

1. Candidate must possess at least a graduate degree
2. Required language(s): English (International Accent preferred)
3. A willingness to learn and adapt to the work culture
4. Strong grasp of workflow from onboarding to daily deliverables
5. Problem-solving mindset and strong attention to details
6. Dedicated to task and able to perform ad-hoc requirements
7. Client service experience in another digital marketing agency in Mumbai or web design company in Mumbai

Others:

1. Organised and with eye for detail.
2. Good time management and multi-tasking
3. Excellent interpersonal