Client Service Account Manager - Payments – Associate

Job summary:

J.P. Morgan Chase Bank, NA (JPMCB) is rapidly expanding its revenue business in India.

As an Analyst/ Associate in the Client Service Account Manager (CSAM)group, you will be required to manage and support Client Servicing for Treasury Services.

Job responsibilities:

• Actively manage a number of identified top tier clients primarily Financial Institutions to support their correspondent banking needs
• Maintain a proactive and solution-oriented approach to understand client concerns and recommend steps to improve efficiency deepen wallet
• Act as a single point of contact for clients for all escalations and ensure adequate coverage by service teams
• Visit clients regularly and identify opportunities to improve efficiency and product adoption
• Conduct regular Service review meetings and address complex inquiries and concerns from clients
• Support various transformation initiatives to enrich client experience
• Manage KPIs, Metrics and other Country Business Objectives

Required qualifications, capabilities, and skills:

• Understanding of Global Cash Management products
• Post Graduate degree holder with minimum 6 years of banking experience with minimum of 3 years in customer service or Sales/Relationship Management role
• Experience to manage Financial Institution clients required
• Understanding of various aspects in clearing and remittance products
• Good Inter-personal and relationship management skills
• Ability to work independently and achieve desired results and have an eye for detail
• Ability to partner with multiple internal teams