CLIENT RELATIONSHIP OFFICER

CLIENT RELATIONSHIP OFFICER [Job Description]

Location:

Akarmaxs Tech Pvt Ltd,

Chandra Layout, Attiguppe,

Bengaluru, Karnataka 560040

About Us:

Akarmaxs Tech Pvt Ltd was established in 2015, and is a visionary company that has swiftly expanded its influence across various industries. With a steadfast commitment to time, quality, and experiences, we have become synonymous with excellence in digital marketing. Our expertise lies in crafting engaging digital content that drives results for our diverse range of clients. From market-leading brands to burgeoning start-ups, we help businesses share their stories and connect with their audience in meaningful ways. At Akarmaxs, we thrive on innovation and are dedicated to shaping the future of digital marketing. Join us and be part of our journey towards continued success and impact.

Job Description:

We are looking for a proactive Client Relationship Officer [CRO] with 1-2 years of experience in outbound client/customer handling. The ideal candidate should have excellent communication skills in English, Hindi, and Kannada, and a basic understanding of social media marketing and influencers. This role involves managing client relationships, generating new clients through cold calls and emails, and ensuring a high level of customer satisfaction.

Position Type: Fulltime

Responsibilities:

ؠManage and nurture relationships with existing clients.

ؠConduct outbound calls and emails to potential clients.

ؠGenerate more clients through cold calls and emails.

ؠReceive inbound calls from customers/clients to understanding and resolve their queries.

ؠAdd clients to our platform and ensure their successful onboarding.

ؠCommunicate effectively in English, Hindi, and Kannada.

ؠAddress client queries and concerns promptly.

ؠUnderstand social media platforms and influencer marketing.

ؠCollaborate with internal teams for seamless service delivery.

ؠMaintain accurate records of client interactions and feedback Stay up-to-date with industry trends, new technologies, and emerging platforms for podcasting and video production.

ؠBe a bridge between customers and clients.

Requirements:

ؠ1-2 years of experience in outbound client/customer handling

ؠFluent in English, Hindi, and Kannada

ؠStrong verbal and written communication skills

ؠBasic understanding of social media marketing and influencers

ؠPassionate about providing exceptional customer service

ؠAbility to manage multiple tasks and work independently

ؠAny graduation degree

ؠDegree in Marketing, Communications, Business Administration, or related field preferred

Salary: 2 to 4 LPA (Based on experience and skills)

Benefits:

Competitive salary and benefits package.

Work-life balance with regular working hours of 9am 6pm from Monday to Friday.

Fixed Weekend Offs.

Statutory benefits.

Opportunities for professional development and growth.

Dynamic and supportive work environment.

Opportunity to be part of a collaborative team and make a positive impact.