Client Relationship Manager

Position Title: Client Relationship Manager

Department: Web Development

Location: Indore

Reports to: Head of Web Development / Senior Project Manager

Type: Full-time

Role Description

The Client Relationship Manager (CRM) plays a critical role in managing and nurturing long-term relationships with clients for the web development team. This role ensures client satisfaction by acting as the primary point of contact between the client and the internal team. The CRM will understand client needs, coordinate project timelines, and ensure the delivery of high-quality web solutions.

Key Responsibilities:

- Serve as the primary point of contact for clients, providing timely and efficient support

- Build and maintain strong, long-lasting relationships with clients through regular communication and face-to-face meetings

- Understand clients business needs and ensure that the company's products/services meet their objectives

- Work with internal teams to ensure the client's expectations are met.

- Ensure that client deliverables are completed on time and within scope.

- Collect and analyse client feedback to identify areas for improvement in the company's products/services.

Key Skills :

Client relationship management

Project coordination

Strong communication (verbal and written)

Negotiation and conflict resolution

Time management and organizational skills

Basic understanding of web development technologies (HTML, CSS, JavaScript, etc.)

Why Join Us:

At Evitamin, you will be part of an innovative team that is committed to delivering high-quality web solutions. You will have the opportunity to work closely with diverse clients and lead efforts to enhance their digital presence. Join us if you are passionate about building relationships, ensuring client success, and driving growth for both our clients and the company.