Wishtree Infosolution is an innovative digital agency headquartered in Kerala, India. We specialize in a wide array of services, including digital marketing, performance marketing, graphics design, branding, UI/UX, and website development. Our commitment to excellence and client satisfaction sets us apart in the industry.
Position Overview:
We are seeking a dedicated and proactive Client Relationship Executive to join our team. The Client Relationship Executive will play a crucial role in building and maintaining strong relationships with clients, understanding their needs, and ensuring the successful delivery of our services.
Responsibilities:
- Serve as a primary point of contact for assigned clients, maintaining regular communication and addressing their needs.
- Understand client goals, objectives, and project requirements to effectively support their business objectives.
- Collaborate with internal teams to ensure clear understanding of client expectations and project scope.
- Proactively identify opportunities to enhance services and suggest additional offerings based on client needs.
- Assist in the creation of project proposals, quotes, and contracts for new and existing clients.
- Coordinate and schedule meetings, presentations, and reviews with clients to discuss project progress and deliverables.
- Address client inquiries, concerns, and feedback in a timely and professional manner.
- Monitor project timelines and quality to ensure timely and successful project completion.
- Maintain accurate and up-to-date records of client interactions and project details.
- Prepare and deliver regular reports on project status, performance metrics, and client satisfaction.
- Collaborate with cross-functional teams to troubleshoot issues and resolve challenges.
- Contribute to client retention strategies and initiatives to foster long-lasting partnerships.
Qualifications:
- Bachelor's degree in a relevant field.
- Previous experience in a client-facing role or customer service role preferred.
- Strong communication skills, both written and verbal.
- Familiarity with digital marketing, branding, UI/UX, and website development concepts.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple tasks and projects simultaneously.
- Customer-focused mindset with strong problem-solving abilities.
- Proficiency in using project management tools and CRM software.
- Ability to work collaboratively and adapt in a fast-paced environment.
Benefits:
- Competitive compensation package.
- Opportunity to work with a talented and motivated team.
- Exposure to diverse projects and industries.
- Professional growth and development opportunities.
- Positive and collaborative work culture.
Feel free to tailor this job description to align with your specific preferences and needs for the Client Relationship Executive role at Wishtree Infosolution. If you have any specific requirements or details you'd like to emphasize, I'm here to assist in creating a job description that reflects those aspects.
Job Type: Full-time
Pay: 10,
- 00 - 16,000.00 per month
Benefits: - Health insurance
Paid sick timeSupplemental pay types: Yearly bonus
Experience:
* total work: 1 year (Required)
