Skills:
Client Relationship Management, Strategic Account Planning, Business Development, Negotiation Skills, go to market, delivery, retention,
Overview
The Senior Director - Client Partner plays a crucial role in driving business growth and maintaining strong client relationships within the organization. This position is vital in leading and managing the client services team to ensure the delivery of high-quality solutions and services, meeting clients needs, and contributing to the overall success of the business.
Key Responsibilities
- Develop and execute strategies to drive business growth and achieve revenue targets
- Lead, mentor, and manage the client services team to ensure exceptional service delivery
- Establish and maintain strong relationships with key clients, understanding their needs and anticipating new opportunities
- Collaborate with internal teams to align service offerings with client needs and market trends
- Oversee the development and implementation of client account plans and ensure their successful execution
- Conduct regular business reviews with clients to drive retention and identify areas for improvement
- Identify new business opportunities and partnerships to expand the client portfolio
- Drive the development of innovative solutions and offerings to address client challenges
- Ensure compliance with client contracts, service level agreements, and quality standards
- Monitor and analyze client satisfaction and loyalty metrics to drive continuous improvement
- Prepare and present regular reports, forecasts, and insights to the executive team
- Stay updated on industry trends and market conditions to identify potential risks and opportunities
- Participate in the development of the overall business strategy and goals
- Contribute to the development of marketing and promotional materials to showcase client successes
- Lead negotiations on major client contracts and agreements
Required Qualifications
- Bachelor's degree in Business Administration, Marketing, or related field; Master's degree preferred
- Proven experience in a senior leadership role within client management, preferably in a B2B environment
- Demonstrated track record of achieving revenue targets and driving business growth through strategic client partnerships
- Strong understanding of client servicing, account management, and business development practices
- Exceptional leadership skills with the ability to mentor, motivate, and develop high-performing teams
- Excellent communication and interpersonal abilities to effectively interact with clients, internal teams, and senior executives
- Strategic thinking and problem-solving skills to identify opportunities and mitigate risks
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
- Proficiency in analyzing data and market trends to make informed business decisions
- High level of integrity, professionalism, and commitment to delivering exceptional client experiences
- Proven negotiation and influence skills to drive successful business outcomes
- Strong business acumen and financial literacy to drive profitable client engagements
- Experience in collaborating with cross-functional teams and managing complex client requirements
- Knowledge of CRM platforms, project management tools, and Microsoft Office suite
- Certification in client relationship management or related field is a plus
