Job Description
Job Purpose
ICE Data Services is seeking an exceptional and highly motivated onboarding specialist to join a fast-paced Global Delivery Team. The Client On-Boarding Specialist is an integral part of ICE Data Services overall operational workflow which contributes significantly to the overall success of the business.
In this role, the Client On-Boarding Specialist will be responsible for the set-up and management of new and existing product configurations currently offered by ICE Data Services. This position will liaise with Client Service, Sales, Product Management and IT to ensure clients experience a seamless onboarding experience.
Responsibilities
- Establish strong working relationship with clients throughout the onboarding process
- Communicate expectations and deadlines to clients and internal stakeholders
- Act as an escalation point throughout onboarding process
- Capture client requirements as needed
- Ensure product solutions satisfy client needs
- Confirm product solutions are compliant with external vendor policies
- Confirm product solutions meet ICE Data Services minimum product standards
- Manage client test/trial process
- Create and maintain proper onboarding documentation
- Coordinate hand-off to client service
- Provide client demos as needed
- Maintain accurate client communication records
- Ensure all internal stakeholders are updated on the progress of onboarding progress
- Communicate enhancement requests as appropriate
- Escalate issues when onboarding progress is at risk
- Internal Access Requests and Tickets
Knowledge And Experience
- Demonstrate experience in client service, finance or project management
- PC skills - ability to use Microsoft Word and Excel. Knowledge of Outlook, Salesforce, XML, SQL and Unix a plus
- Tremendous interpersonal and communication skills
- Excellent teamwork and collaboration skills
- Solid customer service skills including excellent business judgment skills
- Sound ability to multi-task in a fast-paced, time sensitive environment
- Analytical skills required to review data, apply logic and reason, and draw appropriate conclusions about findings
- Bachelor Degree or equivalent work experience
Schedule
This role offers work from home flexibility of one day per week.
