Client Manager

Roles and Responsibilities:

Build relationships with key employees among customers

Create plans to address clients business needs

Advise clients on creating profitable processes

Schedule regular meetings with customers to ensure they are satisfied

Act as point of contact for complaints and escalate issues as appropriate

Help sales team up-sell or cross-sell services and products

Ensure both the company and clients adhere to contract terms

Proven experience as a Client Relations Manager or Relationship Manager

Proven track record of meeting and exceeding targets

Background in customer service; industry knowledge is a plus

Experience tracking relevant KPIs (e.g. customer satisfaction)

Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)

Excellent communication and negotiation skills

Problem-solving aptitude

Ability to work well with a team

Set sales and revenue targets and work diligently to meet them

Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers needs