Client Management Specialist

job description:

Delivering on client requirements:

Executing year-long engagement plans and short-term projects for the client, end to end Understanding the methods used in assessing the needs of the customer Building credibility with all customers in the account on day-to-day transactions - being the go to person for the client Proactively interacting with customers (internal and external) - at a project level Managing the briefing of all partners and SMEs for events Ideating on activities, designing quizzes and communications Being part of client interactions and suggesting executable ideas Handling the back-end work in office such as creating project plans and client invoices

Programme Management: Understanding the services sold and the clients business and workforce. Managing transactions in the project plan - from ideation to closure Ensuring complete process adherence in the project as per timelines Executing work as per priority and expected quality Creating and handing over/brief to partner teams Liaison with internal teams and other stakeholders towards project delivery Collating and understanding data for the report and developing skills for reporting (summary/stakeholder) Executing the plan that accounts for a crisis.

Skills, knowledge & attitude: Must have completed Bachelors in any discipline. Ability to completely visualise the event and plan for all eventualities/requirements Ability to calmly manage and mitigate crisis situations and seek manager intervention if needed. Excellent communication skills Hardworking and willing to get down to the basics of every task Positive attitude to learning and feedback Ability to work well in ever-changing team configurations Rapport building within the organisation and with external partners/clients Paranoid attention to detail about anything being viewed/ sent out to the client Ability to visualize and think of out-of-the-box ideas in short time frames Ability to take ownership and accountability of projects Proactive approach to work, good sense of humour and presence of mind with the ability to bring new skills into the workplace Basic knowledge of MS office (Excel, Word, and PowerPoint)

Working loc:Bangalore

working model:hybrid.