Client Interaction: Serve as the point of contact for clients, addressing inquiries and providing timely responses
Communication Management: Develop and maintain effective communication channels with clients to ensure their needs are met and expectations are exceeded
Feedback Collection: Gather client feedback and insights to inform service improvements and ensure client satisfaction
Collaboration: Work closely with internal teams to relay client requirements
Documentation: Maintain detailed records of client interactions, ensuring all communications are logged accurately
Reporting: Prepare and present regular reports on client feedback, engagement, and satisfaction metrics to management
Problem Resolution: Address any client concerns or issues promptly and effectively, escalating as necessary
Event Coordination: Assist in planning and executing client-related events, webinars, and meetings
