Client Account Manager

Dear Candidate,

We have an excellent opportunity for the profile of Client Account Manager

Experience: 2-4 yrs

Location: Chennai

Job Description:We are seeking a motivated and driven Client account manager to join our Delivery team. This role is ideal for someone with client engagement and business development experience. Those who are driven by targets and building relationships will do well.
What we expect
Client Engagement
- Setting up new clients in the system based on services sold
- Continuous and regular cadence of connecting with the client to ensure service
delivery and gathering feedback from executed services
- Being a partner to the client in supporting their people goals, including but not limited
to the services we have signed on for
- Sourcing testimonials from clients that showcase how is supporting the
organization
- Conducting quarterly business reviews to share updates on how is performing
and where are opportunities for further engagement
- Coordinating with Finance to ensure invoices are received and paid on time
Business Development
- Understanding the various offerings that has to be able to pitch the same
- Understanding the clients business and identifying opportunities where can
support them
- Keeping the client informed about services and qualifications to build the
organizations trust
- Identifying new opportunities to upsell and cross sell services
- Keeping the CRM and other trackers and tools updated in a timely and informative
manner
Team Management
- Working with the operations team to deliver services agreed upon
- Building depth of knowledge for each of the services offered
- Sharing ideas and suggestions with the Products team for new service lines or
extensions of existing ones
- Sharing feedback on services rendered with the Products team for refining services
offered
- Collaborating with team members to ideate and share best practices for client
engagement and business development

What will make you successful in this role
- Strong communication skills, written and verbal
- Prior experience in business development and client management
- Being self-driven and taking ownership of work product
- Being process oriented and having an eye for details
- Having a collaborative and inquisitive approach to the tasks assigned

Job Type: Full-time

Pay: 30,000.00 - 40,000.00 per month

Schedule:

• Morning shift

Experience:

• Client Account Handling: 2 years (Required)

Location:

• Chennai, Tamil Nadu (Required)

Work Location: In person