Citrix Lead

Looking for a highly skilled and experienced Citrix Lead to oversee the design, implementation, and management of our Citrix infrastructure. The ideal candidate will have a deep understanding of Citrix technologies and a proven track record of leading teams to deliver high-quality virtual desktop and application solutions. You will collaborate closely with cross-functional teams to ensure the seamless delivery of services that meet business requirements.

• Lead and mentor a team of Citrix administrators and engineers, fostering a culture of collaboration, innovation, and continuous improvement.
• Conduct regular performance reviews and identify training opportunities for team members.
• Ensure high availability, reliability, and security of the Citrix infrastructure, including Citrix ADC (NetScaler), Citrix Cloud, and associated services.
• Provides Subject Matter Expertise on applicable technologies
• Manage end-to-end project lifecycles for Citrix-related initiatives, including upgrades, migrations, and new deployments.
• Collaborate with stakeholders to define project scope, timelines, budgets, and deliverables, ensuring alignment with organizational goals.
• Implement monitoring solutions to track the performance of Citrix services, analyze metrics, and proactively address potential issues.
• Optimize Citrix configurations and resources to enhance performance and user experience.
• Proven experience in a leadership role, managing teams and projects.
• Oversee the design, implementation, and management of the Citrix environment, including Citrix Virtual Apps and Desktops.
• Ensure high availability, performance, and security of the Citrix infrastructure.
• Lead and manage Citrix-related projects, ensuring alignment with business objectives and timely delivery of solutions.
• Collaborate with cross-functional teams to define project scope, requirements, and milestones.
• Ensure that the Citrix infrastructure adheres to security best practices and compliance requirements, including data protection and user access controls.
• Provide required inputs to stakeholders involved in case of critical incidents like outages.
• Act as a point of escalation for complex technical issues, providing advanced troubleshooting and resolution.
• Develop and maintain comprehensive documentation for processes, configurations, and troubleshooting procedures.
• Conduct regular security assessments and audits, implementing necessary changes to maintain compliance.
• Establish and maintain documentation for processes, configurations, and troubleshooting guidelines.
• Implement monitoring solutions to proactively identify and resolve performance issues in the Citrix environment.
• Analyze performance metrics and generate reports for management.
• Work closely with other IT teams (network, security, application support) to ensure seamless integration and operation of the Citrix environment.
• Liaise with vendors and third-party service providers to support ongoing operations and enhancements.
• Develop and enforce best practices for Citrix environment management and security compliance.
• Stay up-to-date with industry trends and advancements in Citrix technologies and recommend improvements.
• Strong problem-solving abilities and a proactive mindset.
• Ability to work effectively under pressure and manage multiple priorities.

• Have significant experience in implementation & troubleshooting of Citrix environments starting with legacy versions XenApp 6, 6.5 and XenDesktop 7.x environments including latest CVAD on-prem/cloud, installing, configuring, managing/maintaining, and troubleshooting.
• Have expertise in Infrastructure, Delivery Management, system analysis, design, development & implementation, customer relationship and resource management.
• Proficiency in Windows Server administration, networking, and security principles.
• Experience with scripting languages (e.g., PowerShell) for automation tasks will be an added advantage.
• Exposure to Hybrid Citrix Cloud model having control layer on Citrix cloud and on-prem Storefronts, on-prem workloads (globally distributed) and on-prem ADCs (VPX/MPX).
• Expertise and hands-on experience in Citrix provisioning services like PVS and MCS.
• Experience in supporting PVS environment including maintaining PVS servers, load balancing, VDisks, creating new versions, etc.
• Hands-on experience in configuring workspace management tools like Citrix WEM.
• Hands-on experience in managing Citrix Netscalers (ADCs).
• Experience in configuring load balancer (Internal and External) and using Application Gateway for SSL offloading.
• Managing hybrid Identity solutions by using Azure Active directory and Domain Services.
• Possess excellent interpersonal, communication, quick learning, and analytical skills with demonstrated abilities in troubleshooting & remote resolving.
• Working in Production and Incident Management, requests received from client & customers as per ITIL process.
• Installing and configuring Citrix cloud connectors and adding them to the appropriate resource locations.
• Proven skills in Microsoft cloud technologies including Office 365, Azure, Azure AD, Intune, AD connect ADFS, SSO, WAP and etc.
• Experience in implementing and troubleshooting Active Directory, GPO and other adjacent Windows server services like DNS, DHCP, DFS, print services, CA, IIS etc.
• Good knowledge of infrastructure monitoring tools like ControlUP, SCCM, etc.
• Experience in working/acting on Security bulletin released the vendors and fixing/remediating the vulnerabilities.
• Participated in Root Cause Analysis in Problem Management lifecycle activities
• Configured multiple stores of different domains in a single storefront in a CCVAD environment.
• Customization of Storefront/Workspace URL GUI.
• Published applications and desktops using tags, which is useful to publish resources from specific servers in a delivery group.
• Familiar with common technologies for backup, archiving, and system administration
• Monitoring the Citrix Internal and External environments using Citrix Director and Monitor (Cloud).
• Good knowledge and hands-on experience in configuring user profile solutions, like Citrix UPM, FsLogix, etc.
• Proven technical troubleshooting experience in all Citrix products.
• Execute daily support functions and processes along with predetermined tasks and activities.
• Monitoring activities of the team like day-to-day health monitoring activity, progress of tickets/incidents, addressing concerns/client escalations.
• Preparation of Knowledge Articles for the day-to-day incidents which help in self-troubleshooting the issues.
• Good experience of ticketing tools like ServiceNow, Remedy, SysAid, etc.
• Certifications in relevant technologies.