Minimum 5 years of experience in remote infrastructure management
4+ years working experience supporting both Desktop and Server virtualization
Basic working experience in Citrix XenApp & Xendesktop, Xen Server
Should possess knowledge on application certification , profile reset, performance evaluation and monitoring
Responsible for resolving all technical incidents escalated by the L-1 team
Analyze Change Request; review change requests with the client & stake holders; validate the information and execute - High complexity; Critical & Emergency Changes
Participate in Problem Management review meetings and provide root cause analysis
Ability to handle and drive Incident Review bridges by identifying potential Problems; recommend solutions to be implemented
Preferable to have work experience on migration/upgradation projects
Responsible for SLA compliance & Availability of Services
Communicate effectively (verbal and written) and clearly within the team and with all the stakeholders Good knowledge on ITIL process
Technical Certification a must on any of the technologies (Windows/Citrix)
Flexible to work on 24/7 rotational shifts
Your future duties and responsibilities
Required qualifications to be successful in this role
Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
