Role: Cinema Manager
Location: Gurugram, Haryana
Job Purpose:
To head the Cinema Operations as a Revenue Centre Head for ensuring & meeting the Customer Satisfaction Scores and Revenue targets through Efficient operations, Centered on the Standard Operating Procedures and fair People Management practices.
Key Responsibilities:
- Ensuring Financials of cinema/ Unit (Like SPH, ATP, Strike rate).
- Tracks and directs the performance of the cinema on daily basis through consistent implementation of the SOPs and tracking of the business environment towards achievements of the monthly targets (revenues- Box/Concessions/LAM and customer satisfaction scores) and identifies key contributing members for rewards/incentives.
- Drive Local Area Marketing to increase admissions to the cinema. Also to establish PVR, not only as Cinema but as an overall entertainment destination of first choice.
- Drive sales to enhance cinema performance.
- COGS Control.
- Ensures redressal of all customer complaints at the cinemas within stipulated timelines.
- Ensures compliance to Cinema SOPs and achieving benchmark scores in Quality Audits
- Ensures cinema delivers excellent customer service and qualifies benchmark ratings in Mystery customer audits
- Plans and implements the On-the-Job Training/Operational Training for DMs and Duty Officer and front line staffing coordination with the training team, for operational efficiency.
- Attrition Control by keeping close contact with cinema team members and keep them motivated.
- Training of team on various initiatives (local and corporate)
- Facilitates implementation of all marketing drives at the cinema as per the corporate directives.
- Ensuring accurate and timely reporting of site performance against the targets for consistent tracking and timely mid course correction by the management.
- Ensure full support of all verticals to the cinema team for all matters related to the upkeep of the assets and availability of the systems through interventions and escalations.
- Statutory Compliance and Liasioning. Interact with local authorities (Govt./Police/Developer)for smooth operations and timely support to the cinema).
- Develops a strong bonding amongst the cross functional team members through building common understanding of the cinema performance and their contribution towards achievement of the same.
Other Job Specification:
- P&L Handling Exposure
- Functional knowledge of all functional teams at a Cinema and impact of their performance on the P&L of the Cinema.
- Knowledge and functioning of Projection machine / software.
- Meeting customer expectations (Patrons /Management/Statutory Bodies) while focussing at the business goals.
- Build bridges amongst multifunctional team members for cohesive actions by the cinema team.
- Responsible to the Area Manager/Regional Manager for delivery against targets.
- Effective handling of External customers for ensuring value service delivery.
