"Chat Support Specialist"

Overview:

The Chat Process Executive plays a crucial role in providing efficient and effective customer support through chat interactions.

They are responsible for addressing customer queries, resolving issues, and ensuring a positive customer experience.

This role is essential in maintaining customer satisfaction and loyalty.

• Key Responsibilities:

Respond to customer inquiries via chat in a timely and accurate manner

Provide support and assistance to customers with their concerns or issues

Utilize company resources to address customer needs and resolve problems

Maintain a professional and positive demeanor during customer interactions

Adhere to predefined chat protocols and guidelines for customer engagement

Identify and escalate priority issues to the appropriate department

Document and track customer interactions and problem resolution

Collaborate with team members to share knowledge and best practices

Stay updated on product knowledge and company policies

Meet or exceed chat performance and quality standards

Handle multiple chat sessions while maintaining high-quality responses

Assist in developing and updating chat scripts and response templates

Participate in training and workshops to enhance chat support skills

Contribute to continuous improvement initiatives for chat support processes

Adhere to data protection and confidentiality guidelines

• Required Qualifications:

Graduation is a must and typing speed should be more than 55WPM (Mandatory).

3+Years of experience in a customer service or chat support role

Excellent written communication skills and typing speed

Ability to multitask and manage multiple chat sessions simultaneously

Strong problem-solving and decision-making abilities

Empathy and patience in dealing with customer concerns

Familiarity with chat support software

Good understanding of company products and services

Ability to work in a fast-paced and dynamic environment

Adherence to quality and productivity metrics

Flexibility to work in Night shifts

Team player with a positive and collaborative attitude

Attention to detail and accuracy in chat interactions

Knowledge of data privacy and security regulations

Continuous learning and adaptability to evolving chat support practices

• Skills: Graduation (Mandatory), Typing speed more than 55WPM(Mandatory), communication, customer service, time management, chat process

Job Type: Full-time

Pay: 30,

• 00 - 40,000.00 per month
  
  Benefits:
• Food provided

Schedule:

• Evening shift

Night shift

• US shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person

• Speak with the employer*

+91 7995008400