We are looking for a qualified Customer Support Executive who will offer excellent customer service. To be successful as a customer support executive, you should display excellent interpersonal and communication skills.
Responsibilities:
- Resolving customer complaints & queries brought to your attention under a specific timeline .
- Manage and drive sales team target and performance.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Handle customer complaints and provide appropriate solutions and alternatives.
- Candidate should have good communication skills and should be comfortable in speaking with customer and replying to customer in English.
- Candidate should have good typing speed and basic knowledge of Microsoft Word and Excel.
Requirements:
- A bachelor's degree in administration or a related field.
- A minimum of 1-3 years experience in outbound chat process.
- Excellent interpersonal and written and oral communication skills.
- Should have Computer skills, MS Office.
