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Smart Lion Private Limited

Chat Support Executive

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Exp: 0-5 Years
0.5 - 4 LPA

Customer Service

Job Description

Description

We are seeking a Chat Support Executive to join our team. The ideal candidate will have 0-9 years of experience in providing chat support and be able to multitask in a fast-paced environment. The role will be based in India, and the successful candidate will be responsible for providing top-quality customer service through chat support.

Responsibilities

  • Respond promptly to customer inquiries via chat
  • Provide accurate, valid, and complete information to customers
  • Resolve customer complaints and escalate to higher-level support if necessary
  • Ensure customer satisfaction and provide professional customer support
  • Collaborate with other teams to identify and implement process improvements
  • Stay up-to-date with product and service information
  • Perform other duties as assigned

Skills and Qualifications

  • 0-9 years of experience in chat support or customer service
  • Excellent communication skills in English (written and verbal)
  • Ability to multitask and handle multiple chats simultaneously
  • Ability to work well in a team environment
  • Good problem-solving and decision-making skills
  • Ability to work under pressure and meet deadlines
  • Basic knowledge of Microsoft Office
  • High school diploma or equivalent required; Bachelor's degree preferred

Bachelor Of Technology (B.Tech/B.E), Master of Accounting, Doctor of Medicine (M.D/M.S), Masters in Technology (M.Tech/M.E), Bachelor of Dental Surgery (B.D.S), Bachelor of Homeopathic Medicine and Surgery (BHMS), Master of Planning (M.Plan), Bachelor of Science (B.Sc), Bachelor in General Studies (BGS), Bachelors of Law (B.L/L.L.B), Bachelor of Applied Science (BAS), Master OF Business Administration (M.B.A), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Arts (B.A), Master of Commerce (M.Com), Master of Law (M.L/L.L.M), Doctor of Audiology (AuD), Master of Education (M.Ed), Bachelor of Commerce (B.Com), Master of Liberal Arts (MLA/ALM), Doctor of Jurisprudence, Master of Music (MM/MMus), Bachelor of Business Administration (B.B.A), Bachelor Of Pharmacy (B.Pharm), Doctor of Ministry, Masters in Communications Disorders (MCD), Master of Fine Arts (MFA), Bachelor of Music Education (B.M.E.), Doctor of Psychology (Psy. D./D. Psych.), Master of Professional Accountancy (MPA), Bachelor of Social Work (B.S.W), MBBS, Doctor of Public Health (DrPH), Doctor of Musical Arts (DMA), Master of Tax Accounting, Master of Health Administration (MHA), Doctor of Science (DSc/ScD), Doctor of Veterinary Medicine (DVM), Bachelor of Music, Master of Health Science (MHSc), Master of Public Administration (MPA), Master of Real Estate Development, 12th Class (XII), Master of Public Health (MPH), Bachelor of Education (B.Ed), Masters in Arts (M.A), Master of Pharmacy (M.Pharm), Master of Divinity, Masters of Architecture (M.Arch), Doctor of Education, Bachelor of Interdisciplinary Studies, Master of Natural Resources (MNR), Master of Library & Information Science (MLIS), Bachelor in Hotel Management (B.H.M), Bachelor of Architecture (B.Arch), Master of Social Work (M.S.W), Master in Landscape Architecture, Doctor of Physical Therapy, Doctor of Dental Surgery/Medicine (DDS/DMD), Doctor of Optometry, Doctor of Pharmacy (PharmD), Master in Computer Application (M.C.A), Master of Library Science, Doctor of Nursing Practice (DNP), Doctor of Chiropractic (DC), Master of Technical & Professional Communication, Bachelor of Health Science, Bachelor Of Computer Application (B.C.A), Doctor of Business Administration (DBA), Bachelor of Liberal Arts (BLA/ALB)

Date Posted: 28/11/2024

Job ID: 101685941

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About Company

Since 2011, SmartLion has been a global leader in the recruitment and staffing industry. With a decade of experience, we've honed our expertise to serve businesses of all sizes and industries, connecting talented professionals with organizations in need of their skills.

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Last Updated: 28-11-2024 10:39:37 AM
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