Chat Support Executive

Job Title: Chat Support Executive

• Job Description:

We are seeking a dedicated and customer-focused Chat Support Executive to join our customer service team. The ideal candidate will have excellent communication skills, a problem-solving mindset, and the ability to provide exceptional support to our customers through various chat platforms. If you are a quick learner with a passion for helping others, we would love to hear from you.

• Key Responsibilities:

Customer Support:

• Provide timely and accurate customer support via chat.

Address customer inquiries, complaints, and issues with professionalism and efficiency.

• Resolve customer concerns by clarifying the customer's complaint, determining the cause of the problem, and selecting and explaining the best solution.

Product Knowledge:

• Develop a deep understanding of our products and services.

Stay updated on product changes, enhancements, and new features.

• Educate customers about our products and services to enhance their experience.

Problem-Solving:

• Identify and escalate complex issues to the appropriate departments.

Follow up with customers to ensure their issues are resolved.

• Track and document customer interactions and solutions in the system.

Communication:

• Communicate clearly and effectively with customers.

Maintain a positive, empathetic, and professional attitude toward customers at all times.

• Collaborate with team members and other departments to improve customer service.

Performance Metrics:

• Meet or exceed performance targets and customer satisfaction goals.

Continuously improve through feedback and training sessions.

• Qualifications:

Experience:

• Previous experience in a customer service role is preferred.

Experience with chat support tools and software is a plus.

Skills: Excellent written and verbal communication skills.

• Strong problem-solving abilities and attention to detail.

Ability to multitask and manage time effectively.

• Proficient in using computers and navigating various software applications.

Soft Skills:

• High level of empathy and patience.

Strong interpersonal skills and a customer-centric mindset.

• Ability to work independently and as part of a team.

Positive attitude and a willingness to learn.

• What We Offer:

Competitive salary and benefits package.

• Opportunity for career growth and development.

A supportive and inclusive work environment.

• Regular training and upskilling opportunities.

Job Types: Full-time, Permanent

Pay: 8,

• 00 - 15,000.00 per month
  
  Schedule:
• Day shift

Supplemental pay types:

• Performance bonus

Work Location: In person

• Speak with the employer

+91 9205856480