Responsibilities: Provide real-time assistance to players via chat, answering queries related to game mechanics, account issues, technical problems, and in-game purchases.- Address customer complaints, ensuring a positive resolution and enhancing the overall gaming experience.
Escalate complex issues to higher-level support or specialized teams when necessary.
- Technical Troubleshooting:
Assist players in troubleshooting technical issues, including connectivity problems, bugs, or software glitches.- Guide players through solutions or workarounds to ensure smooth gameplay.
Account Management:- Help with account-related inquiries, such as password resets, account recovery, and billing issues.
Verify user identities for account security purposes.In-Game Assistance:
Provide guidance on game features, tips, and strategies.
- Assist with in-game events, updates, and promotions.
Feedback Collection:
- Gather and report player feedback, bug reports, and suggestions to the development or QA teams.
Help identify common issues or trends to improve future updates or releases.
Maintain accurate records of customer interactions, issues, and resolutions in the company's CRM or support software.- Update knowledge base articles and FAQs as needed.
Multilingual Support (Optional):- Provide support in multiple languages if required, catering to a global player base.
Job Type: Full-time
Schedule:
Experience:
- total work: 1 year (Preferred)
Work Location: In person
