Chat Support Executive

Description

We are hiring a Customer Support Executive with 0-5 years of experience to assist customers through chat and email. Freshers can definitely apply. The ideal candidate will have strong communication skills, the ability to handle customer queries, and provide effective solutions. If you're a quick learner who can work in a fast-paced environment, we want to hear from you.

Responsibilities

Respond to Customer Queries: Help customers with their questions and concerns via chat and email.

Resolve Issues: Solve customer problems by providing solutions or escalating to the right team.

Update Customer Records: Maintain and update customer information in the system.

Work with Other Teams: Collaborate with different departments to fix issues quickly.

Provide Product Support: Give customers information about products and services.

Follow Company Policies: Adhere to company procedures in all customer interactions.

Skills and Qualifications

• Experience: Freshers can also apply
• Communication: Strong written communication skills.
• Typing Skills: Fast and accurate typing.
• Multitasking: Ability to handle multiple tasks in a fast-paced environment.
• Customer Service: Experience in customer service or handling customer queries.
• Teamwork: Ability to work well with others.
• Problem-Solving: Good at resolving customer issues.
• Tech Skills: Knowledge of Microsoft Office and Google Suite.