Channel Service Manager - IB

Channel Service Manager will drive customer satisfaction/ engagement, aftermarket business, product performance management through effective Dealer Management, technical product knowledge.

• B.E. /B. Tech preferred from a top tier institute
• 60% throughout academics (10th, 12th, B.E./B. Tech) is mandatory

• 2-5 years of work experience preferably in After Sales /Customer Services, in automotive OEM

1. Expert understanding Customer Handling
2. Comprehensive view of IB offerings.
3. People Management

Right Experience to customer -

1. PDI ECS audit
2. Ensuring required infra , process etc at workshop driving through Retx.
3. OJT training

Emergency support from Workshops - Resolution time of EOS support

Technical support to workshop and Float Management -

1. First cut technical support Interface with Uptime for quick support
2. Reporting of Technicial issues
3. Organising training from OEMs
4. Supporting workshops in closing Technical Campaigns
5. Effective Float Management

Perception management of customers Complaint management - Perception management of customers Complaint management

Adoption of Key Customers, Customer Connect Win Back -

1. Adoption of Customers based on local need (as finalized in between RSM- Sales ASM- AM)- regular visit, tracking on customers experience and put required corrective action
2. Repeat sales from these customers (Key customers)
3. Assist CSM in planning connect activities and do necessary analysis on outcome

Service Commercial: -

1. SA penetration
3. Insurance Penetration
4. Eicher Xtend Penetration
5. MilEdge card usage