What You'll Do:
As an Account Systems Engineer, you will be a customer-focused technical sales professional who provides high-level technical support and guidance to customers. Collaborating with the Account Manager, you will recommend and develop appropriate customer solution offerings. Your role includes:
Providing an architectural perspective across the Cisco product portfolio and demonstrating your technical specialization for specific opportunities.
Participating in the creation of overall and technical account plans.
Proactively generating leads through customer meetings, seminars, and educational sessions.
Qualifying opportunities and defining customer business problems in a technical context.
Planning and advancing deals through the sales process by engaging the appropriate Cisco and partner tools and resources (such as CSE, SE, PSS, AS Engineers, etc.).
Defining solution options and articulating the benefits of Cisco solutions.
Researching and demonstrating solution return on investment.
Coordinating solution development, including using replicable architectures and researching customized solutions.
Developing proof of concepts, including presenting and documenting test results.
Developing or overseeing the development of presentation materials and presenting technical components of Cisco solutions to customers.
Competencies & Behaviors:
Business Insight: Gain broad knowledge of the business economics and trends of the industries and vertical markets in which your customers operate, understanding how Cisco solutions add financial and strategic value.
Relationship Building: Establish credibility quickly through personal self-confidence and build strong relationships both within and outside of Cisco.
Who You'll Work With:
As a technical specialist SE, you will act in an increasingly consultative fashion, becoming a trusted technical advisor to the account team and customers. You'll engage with customers face-to-face or via collaborative tools and technology such as WebEx and Telepresence. Working within Cisco's Country Global Enterprise Model for EMEA, you will collaborate cross-functionally with various members of the Headquarters Team to ensure alignment with the global account strategy and consistent local implementation.
Who You Are:
Experience: 5+ years of related experience.
Technical Knowledge: Cisco product experience or relevant experience in key competitor offerings in the technology area of emphasis required. Pre-sales experience highly recommended.
Education: Typically requires a BS/BA (EE/CS) or equivalent. CCNP or CCDP Certification preferred.
Customer Insight: Strong understanding of customer business models and common financial difficulties, with the ability to frame Cisco offerings in terms of business drivers.
Advanced Skills: Advanced knowledge of Cisco vision and technology, with the ability to articulate the vision from the customer's perspective. Understand customer business drivers and how to map these to a customer network platform.
Technical Competence: Understanding of networking industry trends, competitive product and solution landscapes, and advanced knowledge in Routing & Switching and Networking Platform Design.
Consulting Skills: Excellent technical consulting skills, including the ability to define trade-offs, ask probing questions, and incorporate Cisco solutions into a broader technology environment.
Knowledge Sharing: Proactively share information about common replicable architectures that are most appropriate for assigned customers. In-depth knowledge of your specialization and adjacent technologies, including product, technology, and competitive information.
Why Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we're old (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!
But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair Don't care. Tattoos Show off your ink. Like polka dots That's cool. Pop culture geek Many of us are. Passion for technology and world changing Be you, with us!
Message to applicants applying to work in the U.S. and/or Canada:
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
- 5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
