Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
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The Centralized Services Manager reports to the Team Manager within the Solution, Implementation & Deployment Vertical. The Centralized Manager supports the implementation manager by managing internal GBT account setup related activities like unique ID Creation / Setup, PCC Creation, Rate Loading etc. of our local and global clients and works on all assigned projects as required by the business.
What You'll do on a Typical Day :
- Manage the internal account setup tasks for all new clients.
- Be the single point of contact for the implementation manager for the specified tasks.
- Collaborate with multiple key business units to drive efficiencies, meet customer needs / deliver on strategic business goals.
- Ensures timely delivery in line with defined SLA's and maintains updated project plans throughout the life cycle of the project.
- Accurate and quality management of all internal tracking metrics / platforms like SFDC etc.
- Uses the project management methodology to manage risk assessment, escalation and resolution process.
- Use their knowledge and experience to drive best practices aimed at standardization and scale and increase efficiencies.
- Ensure processes aligned to financial goals with measurable metrics.
What We're looking for :
- English language required. Excellent communicator at all levels both written and oral.
- Strong project management and analytical skills.
- Commercial awareness, influencing and strong relationship building skills.
- Ability to work independently and manage multiple projects simultaneously while prioritizing deliverables.
- Capability to work virtually and strong organizational skills.
- Effective time management, multi-tasking prioritization skills.
- High degree of problem solving and decision-making. Ability to adapt to changing priorities and taking everyone on board to deliver on the same.
- Ability to perform in complex cross-functional, global, business environment.
- Strong active listening and facilitation skills.
- Flexibility and willingness to work in a global environment and adapt to different time zones.
Location
Gurgaon, India
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
- Wellbeing resources to support mental and emotional health for you and your immediate family.
- And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.
What if I don't meet every requirement If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about checking every box; please apply anyway. You may be exactly the person we're looking for!
