About BT
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours You can read more here about what it's like to work at BT.
Who is the BT Group
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..
Why this job matters
The Service Delivery Advisor 2 assists in service delivery activities across multiple customer accounts, supporting customer needs to ensure the highest levels of customer satisfaction and that expectations are met and surpassed with some supervision.
Why this job matters
The Commercial Operations Associate 2 assists the delivery of sales programs and bid pursuits through standardised tasks, contributing to commercial outcomes with customers.
What Youll Be Doing
1 - Assists with commercial initiatives in the delivery of sales and profit targets.
2 - Assists with basic reporting and forecasting needs to support sales payplan deliverables.
3 - Assists in the collation and gathering of information to support interactions between the sales and the deals team.
- Assists with sales processes and provision of standardised commercial operations support to internal stakeholders throughout customer lifecycles under guidance.
- Assists in the preparation of quotes for distribution partners with all required information included and within the committed SLAs under guidance.
- Uses existing procedures and analysis of information to solve standard problems.
The Skills Youll Need
Communication
Resourcing
Continuous Improvement
Customer Advocacy
Problem Solving
Commercial Operations
Risk Management
Budgeting
Commercial Acumen
Strategic Planning
Go-To-Market Strategy
Business Process Improvement
Technical Reporting
Escalation Management
Decision Making
Growth Mindset
Forecasting, Planning & Budgeting
Inclusive Leadership
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
