Location: Mumbai ( on - site)
Compensation: Upto 38 LPA
Experience required- 7-9 years of total experience
Reporting to : Head of Loyalty Marketing ( Chief Business Officer)
About the employer brand
The company, part of Indias largest & most trusted conglomerate, is a future oriented organisation that focuses on creating consumer-centric, high-engagement digital products. By creating a holistic presence across various touchpoints, the company aims to be the trusted partner of every consumer and delight them by powering a rewarding life. The companys debut offering, a super-app, provides an integrated rewards experience across various consumer categories like groceries, fashion and electronics, travel and hospitality, health and fitness, entertainment, and financial services on a single platform.
About the Team:
The Loyalty Program Business Team manages the integrated rewards program for the platform, driving its key strategic objectives. The loyalty program, launched alongside the platform, is being re-imagined to align with growth and profitability goals.
Purpose of the Role:
We are seeking highly skilled and motivated leaders to create a growth model for the companys digital ecosystem. The loyalty program is central to the brands journey as a super-app, offering a variety of products and services. We are looking for an experienced business leader who thrives on consumer-centric innovation and industry disruption to help us achieve our goals.
This role is crucial in driving strategic business objectives through the loyalty program while shaping the platform s trajectory for accelerated and profitable growth.
Roles and Responsibilities:
- Establish the loyalty program to achieve annual business plans and organizational goals.
- Design and operationalize programs to monitor business performance and industry trends, delivering solutions for continuous improvement.
- Provide guidance on product development and promotional strategies.
- Build and enhance relationships with partner brand leaders and category leaders to identify synergies.
- Improve existing partnerships and program designs, focusing on scaling what works and evolving what doesn t.
- Develop and strengthen both internal and external relationships to unlock growth opportunities.
- Lead cross-functional teams to drive sustainable long-term growth.
- Foster an entrepreneurial growth culture throughout the company.
Critical Competencies:
The ideal candidate should have a proven track record in managing business operations, prioritizing consumer needs, and driving innovative teams. You should bring:
- Strong relationship management skills
- Leadership and mentoring capabilities
- Knowledge of digital business and commerce categories
- Strategic planning and analytical expertise
- Financial and business acumen
- Excellent communication and presentation skills
- Familiarity with digital platforms and technology
- Visionary thinking and problem-solving
- Passion for driving impactful change
Desired Skills and Experience:
Educational Qualifications:
- Post-graduate degree in business administration, marketing, or a related field from a Tier-1 B-school
- Minimum of 7 years of category management and/or marketing experience in a relevant industry
Technical Skills & Subject Knowledge:
- Experience leading categories in a digital business is essential
- P&L management experience is preferred
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