Category Management Specialist

About Sulekha:

Sulekha is India's leading digital marketplace for expert services, connecting millions of Users and lakhs of Service Provider SMEs using technology, data and AI. A trusted nationwide brand, Sulekha focuses on three broad clusters of categories Home Improvement, Lifestyle, Higher Education comprising 14 categories, each with its own unique characteristics and preferred methods for user need fulfilment. Sulekha's digital platform helps over 2 million MSMEs across India grow their business by connecting them in realtime to over 50 milliontrusted, verified buyerswho rely on Sulekha ingetting their jobsdone. Sulekha's growth ispowered by itsforward-looking innovation drivenstructure, game changing environment of high autonomy with accountability and a start-up culture of participation, learning and experimentation. Sulekha's unique mobile and cloud solutions operating at scale, its domain intelligence, city-category specific need parameterization, deep technology/process IP powered by sophisticated ML and AI, award winning mobile and web products powered by world-class processes and user tools render unparalleled value to both the users and the service providers.

Roles and responsibility:

Prepare, maintain and monitor dashboards for high value / mid /small accounts. Analyze by city, category, package, renewability, lead delivery, payment mode, etc.

Monitor cash collections at a branch level. Collaborate with and Sales analyst and ensure supply is maintained based on the demand.

Work with activation and onboarding teams. Ensure smooth onboarding and Sulekha's value is rightly communicated.

For Impact campaigns, work with GMB team and ensure maximum customers are activated on GMB.

Coordinate with Digital Marketing Team and ensure that there is enough lead flow (through various sources SEO, PPC and re-engagement) for customers to be satisfied.

Coordinate with Customer Support and ensure customer queries are solved and relationship is maintained with all the customers. Collect qualitative feedback and tag Happy and Unhappy customers.

Qualification & Experience:

• degree in any field.
• in analytical thinking.
• in collaborating with diverse teams.
• a proactive attitude, prioritizing results and continuous improvement.
• in data analysis
• in it for you:

It's not just a job. It's where you would work hands-on to make a meaningful impact to your life and brand Sulekha, creating a huge value in the lives of Indians, creating an education revolution by positively impacting the lives millions of students and tutors across the country across the country. Sulekha's growth is powered by its forward-looking innovation driven structure and a start-up culture of participation, learning and experimentation. We guarantee you a vast scope to learn, opportunity to experiment, acquire multi-faceted skills, gain exposure to the latest technologies, and thus become a top-notch developer / thought leader in the digital tech space in record time.