Post-sales technical support of Arista Campus products and solutions.
Respond to customer product inquiries via telephone or in written, internet-based email.
Resolve customer concerns raised during installation, operation, maintenance, product application or compatibility matters.
Troubleshoot problems with hardware equipment and software applications and recommend corrective action.
Recreate customer network issues in a dedicated lab environment (as needed).
Document customer communication and recurring technical issues to support product quality programs and product development.
The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually r
