Preferred Candidates with 1 year experience.
Note : Freshers with good communication can also apply.
Telecaller Roles and Responsibilities:
- Inbound Calls:
- Answering incoming calls from customers, clients, or prospects.
- Listening actively to understand the caller's needs and queries.
- Providing accurate and helpful information to address the caller's concerns.
- Maintaining a friendly, professional, and courteous demeanor throughout the call.
- Outbound Calls:
- Making outbound calls to potential customers, leads, or existing clients.
- Introducing the company's products or services and explaining the benefits.
- Qualifying leads by asking relevant questions to gauge their interest and need.
- Scheduling appointments or follow-up calls with interested prospects.
- Handling objections and concerns raised by the caller effectively.
- Customer Service and Support:
- Assisting customers with order placements, status updates, or troubleshooting.
- Handling complaints or issues raised by customers and providing resolutions.
- Escalating complex or unresolved cases to the appropriate team or supervisor.
- Providing feedback and suggestions to improve customer experience.
- Data Management:
- Accurately entering and updating customer information in the CRM system.
- Maintaining detailed call logs and records of customer interactions.
- Analyzing call data and metrics to identify trends and areas for improvement.
- Teamwork and Continuous Improvement:
- Collaborating with the sales, marketing, and customer service teams.
- Participating in training programs to enhance product knowledge and selling skills.
- Providing feedback and suggestions to improve internal processes and procedures.
- Adhering to company policies, guidelines, and ethical standards.
