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Movate

Call Quality/Soft skill Associate

Movate
Early Applicant
  • a month ago
  • Be among the first 50 applicants
Exp: 1-4 Years
Chennai, India
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Job Description

Experience: 1 to 4 years

Work from the office, every day

Rotational shifts, including night shifts

Location: Perungalathur, Chennai

Skill Set for Associate

  • Graduation in any respect
  • Excellent Communication Skills (Written & Verbal)
  • Knowledge about Voice & Accent and Grammar
  • Strong knowledge of customer care processes and techniques
  • Call quality/ transactional monitoring experience
  • Experience in Coaching/Training Delivery
  • Objection Handling Skills
  • Good Understanding of how the support industry works
  • Should possess good knowledge in creating reports
  • Should have a minimum experience of 0-2 years in Soft Skills Quality
  • Collaboration and teamwork
  • Grasping complex issues and driving effective problem solving
  • Strong analytical and problem-solving skills
  • Should be open to work in any shift

More Info

Industry:Other

Function:support

Job Type:Permanent Job

Skills Required

Voice
analytical
Accent
Problem Solving
Customer Care
Teamwork
Collaboration
Objection Handling
coaching
Grammar
communication
training delivery
Reports

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Date Posted: 20/10/2024

Job ID: 97081899

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